Connecticut Water offers a variety of assistance programs for our customers including our Water Rate Assistance Program (WRAP), our Help 2 Our Customers (H2O) Program and through our partnership with Operation Fuel. Connecticut Water is also a participant in the State of Connecticut Low Income Water Assistance Program.
Connecticut Water now offers a Water Rate Assistance Program (WRAP) for income-eligible customers. It is the first program of its kind offered by a water utility in Connecticut. Through WRAP, income-eligible customers can get a 15% reduction on their water bill, excluding Linebacker service. Customers may also qualify for our H2O Customer Assistance Program and Operation Fuel offerings.
WRAP complements our existing H2O and Operation Fuel assistance programs. For more information on our financial assistance programs, please visit ctwater.com/H2O or call us at 1.800.286.5700.
Guidelines for WRAP
Customers may also qualify for our H2O customer assistance program and the Operation Fuel offerings.
Note, this form is designed to help social service agencies collect the necessary information to qualify customers for the program. Please complete and email to collections@ctwater.com.
Customer Service Inquiries and 24 hour Emergency Service:
1.800.286.5700